1. Order Processing

At VAANAVIL IYARKAI ANGADI, we aim to process and fulfil orders promptly. Product orders are typically processed within 1–3 business days after payment confirmation. Orders involving larger quantities or special requirements may require additional processing time. Orders placed during weekends, public holidays, or promotional periods may also experience delays.

2. Shipping Coverage

Shipping availability for our traditional food products and grocery items depends on the destination and courier services available for that location. Available delivery options will be communicated during checkout or order confirmation.

3. Delivery Time

Estimated delivery times depend on the destination, courier service, and order-processing time. Any available delivery estimate will be displayed during checkout or communicated after dispatch. Delivery may be affected by public holidays, weather conditions, courier delays, or other circumstances outside our reasonable control. Delivery estimates are not guarantees unless expressly stated.

4. Shipping Charges

Shipping charges are calculated based on the delivery destination, order details, and available shipping service. Any applicable taxes or additional charges will be communicated before the order is confirmed, where required. Free-shipping offers, if available, are subject to the terms and conditions displayed by VAANAVIL IYARKAI ANGADI.

5. Order Tracking and Delivery

Once an order has been dispatched, available tracking information will be shared by email, SMS, WhatsApp, or another suitable communication method. Customers can use the provided tracking details, where available, to check the progress of their shipments.

6. Delivery Information

Please provide accurate delivery information, including the recipient's name, phone number, complete address, and PIN code. Incorrect or incomplete details may delay delivery or result in an unsuccessful delivery attempt. Please ensure that someone is available to receive the order at the specified delivery address, where necessary.

7. Delayed or Failed Deliveries

Deliveries may be delayed due to courier interruptions, weather conditions, public holidays, service disruptions, or unforeseen events. If a shipment requires re-delivery after an unsuccessful delivery attempt, any additional charge will be communicated in advance and applied only where permitted by law. If your order is delayed or delivery fails, please contact the VAANAVIL IYARKAI ANGADI support team for assistance.

8. Product Availability

All orders are subject to product availability, payment verification, and order confirmation. Certain traditional food products and grocery items may require additional processing time depending on stock availability and order quantities. If a product becomes unavailable or a material pricing error is identified, we will contact you and explain the available options. If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law.

9. Returns and Refunds

Returns and refunds for eligible products are handled according to our Return Policy and Refund Policy, where applicable. Please review these policies for information about eligible returns, damaged or incorrect products, cancellations, and refund procedures. Eligibility may depend on the product type, packaging, and condition. Nothing in these policies limits any mandatory consumer rights or remedies available under applicable Indian law.

10. Governing Law

This policy is governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of authorities legally competent to hear a dispute, courts with competent jurisdiction in Tamil Nadu, India may hear disputes relating to this policy.