These Terms & Conditions apply to your access to and use of the VAANAVIL IYARKAI ANGADI website and the purchase of products offered through it. Please read them carefully before placing an order. By using the website or purchasing products, you acknowledge these terms, subject to your rights under applicable Indian law.

1. Introduction

VAANAVIL IYARKAI ANGADI (“we”, “us” or “our”) operates this website to offer traditional food products and natural grocery essentials to customers. By using the website, you agree to use it lawfully, provide accurate information, and comply with these Terms & Conditions and applicable laws in India.

2. Website Usage

You may use this website only for lawful purposes. You must not attempt to gain unauthorised access, interfere with website operations, introduce malicious code, misuse another person's information, or engage in fraudulent activity. We may restrict access where reasonably necessary to protect the website, customers, or our business, subject to applicable law.

3. Product Information, Availability and Pricing

We make reasonable efforts to ensure that product descriptions, images, ingredients, quantities, packaging details, and prices displayed on our website are accurate. Actual product appearance, colour, texture, or packaging may vary slightly. Natural and traditionally prepared products may also have variations in appearance, aroma, or texture.

• Product availability is subject to stock confirmation.
• Prices, promotional offers, product details, and packaging may change from time to time.
• If a material listing or pricing error affects an order, we will contact you and explain the available options, including cancellation and refund where applicable.
• Nothing in these terms excludes rights or remedies available to consumers under Indian law.

4. Orders, Payments and Cancellation

Placing an order is a request to purchase the selected products. An order may be subject to product availability, payment authorisation, verification, and our acceptance. We may decline or cancel an order for a genuine reason, such as suspected fraud, a significant listing error, or unavailable products. Where payment has already been collected for a cancelled order, any refund due will be processed in accordance with applicable law and the payment provider's procedures.

Payments are processed through the payment methods displayed at checkout or otherwise communicated during the order process. You must provide accurate billing and contact details and use a payment method you are authorised to use. Order cancellation rules, refund timelines, and any applicable charges will be communicated through the website or order communications and will remain subject to applicable consumer-protection requirements.

5. Returns, Replacements and Refunds

Returns, replacements, and refunds are handled according to the policies published on our website and the applicable terms shown at the time of purchase. Please inspect your order upon delivery and contact our customer-support team promptly if a product is damaged, defective, incorrect, expired, or missing. Eligibility for returns or replacements may depend on the product type, condition, and applicable policy. This section does not limit any mandatory consumer rights or remedies available under Indian law.

6. Intellectual Property

Unless otherwise stated, the website's text, photographs, logos, graphics, illustrations, product images, layouts, and other creative materials are owned by or licensed to VAANAVIL IYARKAI ANGADI. You must not copy, reproduce, modify, publish, distribute, or commercially use this content without prior written permission, except where permitted by law.

7. Shipping and Delivery

We aim to process and dispatch product orders within the estimated processing period communicated on our website. Estimated delivery dates are indicative and may be affected by courier operations, weather, public holidays, service disruptions, or other circumstances outside our reasonable control. Shipping charges and available delivery options will be communicated at checkout or during the order process, where applicable.

• Please provide a complete and accurate delivery address, PIN code, and contact number.
• Delivery timelines are estimates unless a specific guarantee is expressly stated.
• Delivery availability depends on the destination and the courier services available for that location.
• If delivery fails because the address or contact information supplied is incorrect, we may contact you to arrange the next steps. Any additional charge must be lawful and disclosed where required.

8. Limitation of Liability

To the extent permitted by applicable law, VAANAVIL IYARKAI ANGADI will not be liable for indirect or consequential loss arising from website use. We do not exclude or restrict liability where doing so would be unlawful, including any liability or consumer remedy that cannot legally be excluded under Indian law. We will take reasonable steps to maintain the website but do not guarantee uninterrupted or error-free access.

9. Privacy and Personal Information

We use customer information to process orders, arrange deliveries, respond to enquiries, prevent fraud, and perform other purposes described in our Privacy Policy. Please review the Privacy Policy for details about the information collected, how it is used, and how to contact us about privacy matters. Personal information will be handled in accordance with applicable Indian data-protection and privacy laws.

10. Changes to These Terms

VAANAVIL IYARKAI ANGADI may update these Terms & Conditions from time to time. The revised version will be posted on this page with an updated date. Changes will apply subject to applicable law and will not remove rights that cannot legally be excluded. We encourage you to review this page periodically.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of consumer commissions or other authorities that may lawfully hear a dispute, courts with competent jurisdiction in Tamil Nadu, India may hear disputes arising from these terms.